How can we help you?
The Cardprotector can be cleaned with a soft cloth and soap and rinsed it with warm water. Make sure the mechanism is dry before using your wallet again.
If the sleeve of your wallet gets dirty, the recommended way to clean it depends on the type of material the wallet is made of.
Water repellent
Use a damp cloth. The leather is unlikely to absorb water or other materials. Do not use any polish.
Water absorbing
We recommend not cleaning them with water as it may alter the color of the leather. If your wallet gets wet, use a soft cloth to gently pat it dry.
The Cardprotector is made of anodised aluminium, plastic and stainless steel and is water repellent. Make sure the mechanism is dry before using your wallet again. If you drop your wallet in salt water, we recommend rinsing the Cardprotector with fresh water.
If the sleeve of your wallet gets wet, gently pat it dry with a soft cloth. Depending on the material of the sleeve, it may absorb water which can alter the colour of your wallet. Make sure to dry it completely before you use your wallet again.
Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.
If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.
If the cards fall out, it might be due to worn-out felt pads at the top of the Cardprotector. This issue can be fixed within minutes at a Care & Repair Point. Find your nearest Care & Repair Point in the Store locator or contact our Customer Care for an alternative solution.
You can temporarily fix worn-out felt by gently rubbing the felt pads with a key to roughen them up again.
Storing more cards than intended or cards that are broader than a standard credit card may make them get stuck in the Cardprotector. To solve this possible complication, we designed a new lever mechanism for the Cardprotector – the Salamander – in 2016. If you have the Salamander mechanism, use the following four steps to release your stuck cards:
1. Pull the lever until you hear a strong click. This step requires a decent amount of force. Do not fear to break the lever.
2. The lever should feel loose now. Make sure to pull the lever entirely and remove the cards that stick out.
3. Press the lever firmly back into the Cardprotector until you hear a strong click.
4. Pull the lever as usual and remove all cards. Now the Cardprotector should function properly again.
Check which lever your wallet has. The old lever can be identified because it doesn’t feature a line at the lever mechanism. You can upgrade it with the new Salamander lever at one of our Care & Repair Points.
When the lever feels unusually loose, you may have triggered a safety mechanism. To restore the function, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again. If this didn’t solve your issue, find a nearby Care & Repair Point or contact our Customer Care team.
Please fill out this repair form for an alternative solution. We’re here to help.
If your wallet has a production error, you can return it for a free replacement within the warranty period. All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration.
Alternatively, you can find a nearby Care & Repair Point and have your wallet repaired there, or contact our Customer Care to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding warranty, please contact our Customer Care.
Every Secrid wallet has been given a unique serial number since 2015, engraved in the Cardprotector. When the cards are removed, you can find the serial number at top right corner (opposite of the lever) on the inside of your wallet.
Care & Repair points
Drop by when your wallet doesn't work as intended, or you could use a refurbishment. Most Care & Repair points can fix issues with the mechanism of your wallet in about 2 minutes. Check the Care & Repair locator below to find the nearest to you. We will repair your wallet for free during the guarantee period.
Within a few days, I received my repaired Slimwallet and it is working again as before! It’s good to find such a customer-friendly company these days.
Secrid Customer
The Power of Small
Our patented mechanism, designed by Secrid's co-founder, inspired by his father.
Our collaboration with sheltered workshops
Our colleagues there need tailored environments to be able to work, because they have autism, for example, or a physical disability.
How It All Started
Secrid is a family business and 100% owned by the Van Geer family. The company was founded by René van Geer and Marianne van Sasse van Ysselt.
Meet the Secrid community - Wiktoria
I'm always with my head in the clouds andsuper chaotic, because of this I always lost my cards. The Cardprotector is the perfect gift to keep my cards safely together.
The Industrial Evolution
Instead of ‘cheaper and worse’, new products must be developed which are intrinsically ‘better, more sustainable and more valuable’ than products that came before.
How we contribute to a sustainable world
We are committed to make a shift from the Industrial Revolution to the Industrial Evolution.